Welcome to your home for all things about shopping, shipping, payment, and care at HYMM. We believe clarity is the best kind of luxury - here, you’ll find details on Shipping & Delivery, Returns, Exchanges, International Size Conversions and Buy Now, Pay Later.
Shipping & Delivery Timelines
We dispatch every order from our Sydney studio, where your pieces are quality-checked and carefully packaged. Orders ship within 1–2 business days. You’ll receive tracking confirmation once your parcel leaves us.
Some styles are pre-order; estimated delivery dates are listed on the product page.
We ship exclusively with Australia Post. For a seamless experience, we recommend downloading the AusPost app to receive real-time updates as your order makes its way to you. Please allow for transit delays beyond our control (weather, customs, etc.).
Shipping Services - Australia
| Service | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (Metro Areas) | 2–8 Business Days | Free |
| Express Shipping (Metro Areas) | 1–3 Business Days | Free |
*Note: Rural or regional areas may experience longer delivery times.
Shipping Services - International
| Service | Estimated Delivery Time | Duties & Taxes | Cost |
|---|---|---|---|
| International Shipping (Standard) | Varies by destination, please check: AusPost International delivery times and destination guide | Not Included | $20 flat rate |
| International Shipping (Express) | Varies by destination, please check: AusPost International delivery times and destination guide | Not Included | $35 flat rate |
International Duties & Taxes
Please note: import duties, taxes, and customs fees may apply depending on your country’s rules. These fees are not included in your order total and are the responsibility of the customer. We recommend checking with your local customs office for an estimate of any additional charges.
If these charges are refused and your parcel is returned to us, shipping costs will not be refunded.
Address Errors
Please double-check your shipping address before placing an order. We are not responsible for delays due to incorrect or incomplete addresses.
Delivery Liability
Once your order has been shipped, it is in the hands of the postal carrier (Australia Post or international couriers). We cannot be held responsible for lost, stolen, or delayed parcels once dispatched.
Cancellation Policy
We are unable to cancel or modify orders once they have been processed. Please review your order carefully before confirming at checkout.
Returns
We want you to love what you wear. If something isn’t quite right, here’s how returns work:
Eligibility
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Returns are accepted within 14 days of delivery.
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Items must be in its original condition - unwashed, unworn, unaltered, with all original tags.
- We do not accept returns on final sale items, accessories, or gift cards.
- Returns can be refunded to your original payment method or as 110% store credit.
How to Return
- Email hello@hymm.au or submit the form on our Contact page with your order number.
- Once approved, we’ll issue a prepaid return label (domestic orders only).
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Pack your item securely and lodge it using the provided instructions.
Return address: Shop 2 34 Macmahon Street, Hurstville NSW 2220
Processing Timeline
- Once your return parcel reaches us, please allow 3-5 business days for assessment and processing.
- You’ll receive an email confirmation once your refund or store credit has been issued.
- Store credit will be sent via email; refunds are returned to your original payment method.
Damaged or Faulty Items
Every piece is carefully checked before it leaves us - but if something arrives damaged or faulty, get in touch within 3 days of delivery with a brief description and clear photos to hello@hymm.au. We’ll review case-by-case and arrange a repair, replacement, or refund as appropriate.
Return Shipping
- Australia: We cover the cost of return shipping for approved returns/exchanges.
- International: Return shipping is the customer’s responsibility (unless the item is deemed faulty).
Final Sale Items
All discounted or final sale items are not eligible for return, exchange, or store credit unless the item is faulty or misrepresented.
Exchanges
Need a different size or color? Here’s how to exchange:
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Within the same 14-day window, exchanges are accepted under the same condition rules (unworn, tags attached).
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We prioritise size exchanges so you don’t miss out on wearing your piece.
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If your requested variant is unavailable, you may opt for store credit (110%) or a refund.
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Exchange shipping is free within Australia.
Size Guide
Because no two women are exactly alike, and no two garments fit quite the same, we’ve created this guide to help you find your best fit.
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Bust: Measure around the fullest part of your bust, keeping the tape level and relaxed.
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Waist: Measure around the narrowest part of your waist - usually just above the belly button.
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Hips: Measure around the fullest part of your hips and bottom, with feet together.
For the most accurate fit, we recommend referring to the specific size guide on each product page, as measurements vary by style.
Fit Tip: If you’re between sizes, consider how you want the garment to feel - a closer fit for a sculpted look, or sizing up for more ease and movement.
Still unsure? Email us at hello@hymm.au - we're here to help you find the right fit.
International Size Conversion Chart
Each of our silhouettes is designed with intention - but every fabric, cut, and detail may drape a little differently. To help you compare your usual size across regions, we’ve included this international conversion chart.
| XXS | XS | S | M | L | XL | |
| AU | 4 | 6 | 8 | 10 | 12 | 14 |
| US | 0 | 2 | 4 | 6 | 8 | 10 |
| UK | 4 | 6 | 8 | 10 | 12 | 14 |
| IT | 36 | 38 | 40 | 42 | 44 | 46 |
| FR | 32 | 34 | 36 | 38 | 40 | 42 |
| JP | 3 | 5 | 7 | 9 | 11 | 13 |
| CN (Tops/ Dresses) |
155/76A | 160/80A | 165/84A | 170/88A | 175/92A | 180/96A |
| CN (Bottoms) | 155/60A | 160/64A | 165/68A | 170/72A | 175/76A | 180/80A |
Buy Now, Pay Later
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Afterpay and Klarna are available to Australian customers.
- Eligibility, terms, and limits are subject to each provider’s criteria.
- For more info, check Afterpay’s and Klarna’s websites or your checkout interface.
Gift Cards
- We offer digital gift cards - for when you want to gift someone a keepsake. You may purchase one here.
- Available in denominations from $50 to $1000, or email us if you’d like a custom amount - we’ll make it happen.
- All gift card purchases are final and non-refundable. Gift cards are delivered instantly via email, ready to forward or print.
- Valid for two years from purchase, but we doubt she’ll wait that long.
Other Common Questions
Can I change or cancel my order?
Yes, before your item ships - if you spot something amiss (like a wrong size or address typo) please email hello@hymm.au quickly. Once dispatched, cancellation isn’t possible, but you can process a return or exchange once it arrives.
Where are you based?
We are rooted in Sydney, Australia - where each silhouette is envisioned, refined, before being expertly crafted and finished by our makers abroad.
How can I contact you?
Have a question or request? Email us at hello@hymm.au or use our contact form on our Contact page. We reply within 24–48 hours, thoughtfully.
Will sold-out items be restocked?
Most pieces are crafted in limited runs and are unlikely to return once they’re gone. If you love something, join our mailing list and follow us on Instagram for restock announcements.
Do you collaborate with creators or brands?
We consider collaborations carefully. If your vision resonates with ours, reach out with samples, socials, and intent.
