Last updated: 30/06/2025
At Heard you miss me, we’re committed to protecting your privacy. This policy explains how we collect, use, and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What We Collect
- When you place an order
- Subscribe to our mailing list
- Contact us via form or email
- Interact with our website
This may include:
- Name, email address, and phone number
- Billing and shipping addresses
- Order preferences and purchase history
- Payment information (processed securely via Shopify or your chosen payment provider)
- IP address, browser, and device data
How We Use Your Information
- To process and fulfill your order
- To contact you about your purchase
- To provide customer support
- To send marketing emails (if you opt in)
- To improve your site experience
- To prevent fraud or misuse
Marketing
If you subscribe, we may send you updates, promotions, and product drops. You can unsubscribe at any time using the link in our emails or by contacting us at hello@hymm.au.
Sharing Your Information
We only share your data with trusted third-party services needed to operate our business, such as:
- Shopify (eCommerce platform)
- Payment processors like PayPal
- Shipping and logistics providers
- Marketing and analytics platforms
We will never sell or rent your personal information.
How We Store & Protect Your Data
We use secure platforms and industry best practices to protect your information and keep it safe.
Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website performance
- Provide a smoother shopping experience
You can disable cookies in your browser settings, but this may affect some site functionality.
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Request corrections
- Withdraw consent for marketing communications
For any privacy-related requests, email us at hello@hymm.au.
Changes to This Policy
We may occasionally update this Privacy Policy. The most recent version will always be available on this page.
Contact
Questions? Reach out anytime at hello@hymm.au.
