FAQ & Customer Care

Australia

International

All prices in AUD. Rural and regional areas may take a little longer. International delivery estimates: AusPost destination guide.

Every order is quality-checked and packed at our Sydney boutique and dispatched within 1–2 business days. You'll receive tracking by email as soon as it's on its way. We ship with Australia Post, so the AusPost app is the easiest way to follow your parcel.

Pre-order styles are marked on the product page with their estimated dispatch date. If your order includes a pre-order piece, it will ship once all items are ready.

Yes. Choose Pickup at checkout to collect from our Paddington boutique for free. We'll email you as soon as your order is ready.

70 Oxford St, Paddington NSW 2021
Mon–Sat 11am–6pm · Sun 11am–5pm

You're also welcome to visit to try pieces on before you buy.

Import duties, taxes and customs fees may apply depending on your country. These are not included in your order total and are payable by the customer on delivery. We recommend checking with your local customs office for an estimate. If charges are refused and the parcel is returned to us, original shipping costs are non-refundable.

Please double-check your address at checkout. If you spot an error, email us before your order is dispatched and we'll do our best to update it. Once dispatched, your parcel is with Australia Post or the international carrier, and occasional delays from weather, customs or carrier disruptions can occur. If anything goes wrong, contact us and we'll help you follow it up.

Yes — size exchanges are free within Australia, and we prioritise them so you're not without your piece for long.

• Request within 7 days of delivery.
• Items must be unworn, unused, unwashed, unaltered and in original condition, with all original tags attached.
• If your size is unavailable, choose store credit at 110% of the item value, or a refund.

Change-of-mind returns are accepted within 7 days of delivery for store credit, sent by email. We don't offer refunds for change of mind. Returns after 7 days can't be accepted.

Items must be unworn, unused, unwashed and in original condition, with all original tags attached. Items showing signs of wear, makeup, fake tan, perfume or damage can't be accepted. Proof of purchase (your order number) is required.

Final sale items, accessories and gift cards are not eligible for change-of-mind return or exchange. For hygiene reasons, nipple covers and intimate items can't be returned or exchanged once opened.

• Email hello@hymm.au or use our contact form with your order number.
• Once approved, we'll send a prepaid return label (Australian orders).
• Pack your item securely and send it to 70 Oxford St, Paddington NSW 2021.
• We process returns within 3–5 business days of arrival and email you once your exchange, store credit or refund is issued.

International customers are responsible for return shipping unless the item is faulty or otherwise required under consumer law.

Every piece is inspected before dispatch, but if something isn't right, please email hello@hymm.au as soon as possible (ideally within 3 days of delivery) with a short description and clear photos. We'll arrange a repair, replacement, refund or other remedy in line with the Australian Consumer Law.

Pieces marked final sale are not eligible for change-of-mind return, exchange or store credit. This doesn't affect your rights under the Australian Consumer Law if an item is faulty, not as described, or otherwise fails to meet a consumer guarantee.

Each style fits a little differently depending on fabric and construction, so the size guide on each product page is the most accurate reference. Model heights and sizes are listed in every product description.

• Bust: around the fullest part, tape level and relaxed.
• Waist: around the narrowest part, usually just above the belly button.
• Hips: around the fullest part of your hips, feet together.

Between sizes? Size down for a sculpted fit, or up for more ease. Still unsure? Email us your measurements and we'll recommend a size — or visit us in Paddington to try on.

Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay and Shop Pay.

Afterpay and Klarna let eligible Australian customers pay in 4 interest-free instalments. Approval, terms and limits are set by each provider and shown at checkout.

Yes — digital gift cards from $50 to $1,000, delivered instantly by email and ready to forward or print. Shop gift cards. Need a custom amount? Email us and we'll arrange it.

Gift cards are valid for three years from purchase and are non-refundable.

Email hello@hymm.au as soon as possible and we'll do our best to update it before dispatch. Once an order has shipped it can't be cancelled, but eligible items can still be exchanged or returned under our policy above.

Most pieces are made in limited runs and rarely return once they're gone. Join our mailing list and follow @heardyoumissme to hear about restocks and new drops first.

HYMM is based in Sydney, where every collection is designed and refined before being crafted by our makers abroad. Visit our flagship boutique at 70 Oxford St, Paddington.

We selectively collaborate with creators, stylists and brands aligned with the HYMM aesthetic. Email hello@hymm.au with your socials, portfolio and proposal.